FAQs

If you have questions you will most likely find the answer below in our FAQs. If you don’t find the answer you’re looking for feel free to contact us with your questions.


Dog Grooming

Do you require vaccinations?
We do require all grooming & spa clients as required by the state of Tennessee to have up-to-date vaccinations on rabies. Exception only when a licensed vet signs off due to age or health condition. We do recommend DHPP & Bordetella, but these are only required for our boarding and daycare services.

Can I watch my pet being groomed?
Unfortunately, pet parents are not allowed in the grooming area. For your pet’s safety we restrict parents to be visible during the process, despite what most pet parents believe their pet will do worse for a groom if they are present in the room. Your pet will feel you are there to save them and attempt to get to you with any means necessary which could lead to an injury.

How long does the process take?
We average a 3-hour turn around on most grooming & spa services, but in the event your pups grooming may take longer you will be informed at drop off unless problems arise during the process and we will call to inform you.

What events may lead to you having my dog longer than 3 hours?
The most common factor that effects our average completion time is drying, since we use hand driers to dry each dog it is loud and can be scary for some pets. This is not something we will force them through and risk losing their trust. But other factors can be aggression, matting, or lack of cooperation.

Do you groom all breeds?
Yes, we are not limited to certain breeds. Our experienced grooming team has a combined experience of over 30 years and you can rest assure we have done almost every breed and trim.

Do you allow walk in appointments?
The only walk in services we offered you can see here: Walk-In Services. As for all grooming and spa services require an appointment.

Do you offer a multiple dog discount?
We do not offer multiple dog discounts for in-shop grooming or spa services.

Do you place my pet in a kennel or free-roam?
We kennel all grooming and spa pets, while keeping families together if preferred. If you prefer your pet not be placed in a kennel, we do have a daycare option for those under 20lbs. and pass our temperament test. If your pet weighs more than 20lbs. not able to be socialized in our daycare, or you want them done quicker, we do offer an express service (must be scheduled ahead of time) to ensure your pet never touches a kennel. If express services are scheduled your pet will be ran straight through the grooming process with no breaks to ensure you get them back as quick as possible without being placed in a kennel.

May I drop my pet off early for their appointment?
Yes, we allow drop off as early as 1-hour prior, and if there is a need for earlier drop off it must be pre-approved before arrival. If dropping off earlier than 2 hours prior, there will be an additional charge of $20 applied for the extended stay.

When do I need to pick up my pet?
Upon completion of services our receptionist will contact you, at which point we will keep your pet for 2 hours before an extended stay fee is assessed for $20. Our receptionist will attempt to contact you again during those 2 hours if contact was not originally made.


Cat Grooming

Do you require vaccinations?
Yes, we require all grooming & spa clients to have up-to-date vaccinations on Rabies as required by the state of Tennessee. We do recommend FVRCP for cats as well.

Can I watch my pet being groomed?
No, despite what most pet parents believe their pet will do worse for a groom if they are present in the room. Your pet will feel you are there to save them and attempt to get to you with any means necessary.

How long does the process take?
We average a 3-hour turn around on most grooming & spa services, but in the case of cats it depends upon the service being provided and how well the cat reacts. So, in most cases it can range from 2-6 hours and when any problems arise during the process we will call to inform you and discuss how we are going to proceed with an estimated time frame.

What is a lion cut, and why can I not get a different style?
A lion cut is a haircut style that doesn’t necessarily look like a lion, but the cat will be shaved close to the skin on the body and part way down the legs. There will be a mane left, boots on the feet, and your choice of a plum tail or a full tail. This cut is the safety and most effective style for any cat to get. As cat’s fur does not fluff like a dog and is extremely difficult to cut smoothly and safely at longer lengths. Cats must be shaved with custom blades designed specifically for their hair and skin, normal grooming blades used on dogs can grab and cause injuries. So, for the safety of your feline friend we recommend a lion cut if you wish to get a haircut.

Do you allow walk-in appointments?
The only walk-in services we offered you can see here

  • Nail trim $10
  • Nail file $15
  • Toothbrushing $15
  • Ear cleaning $10

*Please note that all walk-in services do not require an appointment but may be asked to wait before the service can be performed, depending on current availability.

May I drop my pet off early for their appointment?
Yes, we allow drop off as early as 2 hours prior, and if there is a need for earlier drop off it must be pre-approved before arrival. If dropping off earlier than 2 hours prior, there will be an additional charge of $20 applied for the extended stay.

When do I need to pick up my pet?
Upon completion of services our receptionist will contact you, at which point we will keep your pet for 2 hours before an extended stay fee is assessed for $20. Our receptionist will attempt to contact you again during those 2 hours if contact was not originally made.


Small Dog Boarding

What is required before I can begin bringing my dog to Pawsitively Purrfect?
We require the following before you can bring your dog to be boarded or stay in daycare:

  • Pass a Temperament test
  • Proof of vaccinations (listed at the top of this page)
  • After 7 months old, we require that your dog be spayed or neutered.

Do you have breed restrictions?
We do not have breed restrictions only weight restriction of 35lbs.

Do I need to make a reservation for boarding?
We do require all boarding make reservations prior to arrival, due to limited space we do not guarantee any reservations especially around major holidays. So please call (615.837.6765) or schedule during checkout at your next visit.

Do your passes expire?
Our passes do not expire and are non-refundable

Do you have a discount for multiple dogs?
Unfortunately, at this time we do not offer discounts for multiple dogs, but we do allow any boarding pass to be used for multiple pets within the same family.

How many times is a dog taken out?
Each pet will be walked upon arrival in the morning to help stretch out their legs and go potty, then again for their 20-minute walk around lunch time, then 1 final trip before closing to potty and stretch out before the night. We do offer additional walks to those clients upon request for $10/walk.

Our staff cleans and sanitizes the kennels between each pet and if any accidents do occur, they are immediately moved to a clean kennel while theirs is sanitized and cleaned.

What are your drop off and pick up times?
We ask all clients drop off for boarding anytime from opening to no later than 5:00pm and pick up no later than 5:00pm on their departure date. If a Sunday pick up is scheduled, the hours of pick up are 12:00pm-2:00pm, if you can not make those time frames you pet will be boarded an additional day and available to pick up on Monday before 5:00pm.

Will my pet be around other dogs?
For boarding dogs that weigh 20lbs or less, they have the option of doing daycare during the day if they have passed our temperament test. If you chose to do a kennel only boarding your pet will not be in contact with any other pets during their stay with us.

What should I bring for boarding?
For boarding we recommended that you bring your dog’s own food, because a change in diet may upset their stomach. You can bring bedding, but we can’t guarantee it will come back in the same condition. We don’t suggest bringing toys, bones, or any type of chew. Any toys, bones, or chews left with dog will not be left in their run overnight.


Doggy Daycare

What is required before I can begin bringing my dog to Pawsitively Purrfect?
We require the following before you can bring your dog to be boarded or stay in daycare:

  • Pass a Temperament test
  • Proof of vaccinations (listed at the top of this page)
  • After 7 months old, we require that your dog be spayed or neutered.

During a temperament test, you will be asked to complete our application that allows us to find out more about your dog. We will review your information and begin the temperament test, one at a time. During this test, your dog will be introduced to regular daycare clients that we know so we can observe your pet’s behavior. Once the paperwork is completed, you are free to take your pet home or let them join in the fun with the rest of the pups. The whole process will take about 20-30 minutes and is at no cost to you and the pet parent is required to stayed during the evaluation.

Do you have breed restrictions?
We do not have breed restrictions only weight restriction of 20lbs.

Do I need to make a reservation for any of your services?
We do ask all daycare clients call in advance for availability, especially around major holidays. Reservations can be made to hold your spot at no cost if we require weekly daycare. Also, all temperament tests must be scheduled beforehand. So please call (615.837.6765) or schedule during checkout at your next visit.

Do your passes expire?
Our passes do not expire and are non-refundable.

Do you have a discount for multiple dogs?
Unfortunately, at this time we do not offer discounts for multiple dogs, but we do allow any boarding pass to be used for multiple pets within the same family.

Where do the dogs sleep?
During the nap time each dog will be assigned a kennel to sleep in. If siblings are attending they may share a larger kennel if requested.

Where do the dogs go to the bathroom?
Each pet will be walked just before nap time for a potty break, and some will use the potty inside the daycare due to the excessive dog scents not present at home.

Our daycare team cleans and sanitizes the daycare multiple times a day. In the event of an accident, the floor is immediately cleaned and sanitized.

What do you do if a dog gets injured?
If your dog is sick/hurt, we do our best to get in contact with you immediately and if deemed necessary we will take them to the veterinarian. If your pet is not deemed necessary for a vet visit, they may be isolated from the daycare to avoid further injury or potential spreading of sickness. Our primary veterinarian is Millcreek Animal Hospital.

What happens if the dogs fight?
Our temperament test allows us to identify aggressive dogs before they join our daycare. Occasionally minor scuffles will occur with how dogs play, but there are always Team Members in the room who know how to break up skirmishes quickly. If this becomes a common occurrence the instigating pet will be isolated until pick up.

In the rare instance that a dog gets hurt, you will be contacted, and dog take to Millcreek Animal Hospital.

What should I bring for daycare?
You don’t have to bring anything for daycare unless you want your dog to eat during nap time.


Retail Shop

Can I special order items not in your store?
Absolutely! We want to help serve our community and customers with offering access to tons of food, treats, toys, etc. But due to our limited space we unfortunately can’t carry every product that we are able to or want to in our store. So, give us a call or stop by today to arrange your special-order items.

How do I place a special order in your store?
To place a special order in our store, simply walk in or call us during store hours and ask one of our Team Members to place a special order. Please note its recommended to know Brand, Style, Flavor, Size, and all options before calling. Payment is due before completion of any special order.

When can I pick up my special order?
Special orders will be delivered either Wednesday or Thursday of each week dependent upon being in stock and when order was placed. Any order placed before 1:00pm on Tuesday will be ready to pick up in store no later than Thursday evening, with exceptions of weather and holidays.

 Do you offer shipping?
Unfortunately, we do not offer shipping currently but check back because it’s on the way.

Do you price match?
Yes, we want to offer our products to our customers at the best possible prices.

What is your price match policy?
Pawsitively Purrfect is committed to providing the best products to our customer at the best prices. So, if you find a lower price on an identical, in-stock product, let us know and we will match it.

The following limitations apply:

  • The item must be identical (i.e., size, quantity, brand, color, flavor)
  • The item must be in-stock at competitive retailer’s store and in-store in our store at the time of price match request
  • We will only price match 1 item per customer per day
  • Customer must present proof of current list price
  • Price match can not be used for products currently out of stock

We don’t match:

  • Stores not in the Nashville area
  • Online retailers (chewy.com, petsmart.com, etc.)
  • Prices from third-party sellers
  • Discounts applied in checkout
  • Offers advertised as percentage off or dollar amount off (e.g., “10% off” or “$10 off”)
  • Bundle offers, rebates, coupons, mail-in offers, offers that include financing
  • Prices that require a minimum quantity purchase
  • Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
  • Damaged or used
  • Price errors
  • No price matches to other retailers for prices shown as special holiday pricing

NOTE: The Manager on duty is the final decision on any price match. Pawsitively Purrfect reserves the right to modify this policy at any time

What is the return policy?
If you’re not satisfied with a product purchased in our store, simply bring the product in its original packaging and in new or salable condition in our store to be returned.

The following limitations apply:

  • The item must be unused and undamaged
  • The item must be in original packaging
  • The item must not be opened (exception is dry food)
  • The original receipt must accompany the item
  • Item must be returned within 60 days of purchase

We cannot accept the following returned/refunded:

  • Chews that do not come prepackaged
  • Chews with open prepackaging
  • Open wet food cans

The following are nonrefundable:

  • Any item marked on sale or on clearance
  • Grooming services rendered
  • Bathing services rendered
  • Daycare packages
  • Boarding packages

Items returned without a valid receipt will receive in-store credit towards their next purchase equal to the lowest price at which the returned products were sold.

How do I return my item?
Just bring the item you wish to return and have proper identification, we will take care of the rest.

Please note any acceptable returns will be returned as follows:

  • If paid with cash, a refund will be issued in cash
  • If paid with credit card, a refund will be issued to original card charged
  • If paid with check, a refund will be issued on a store card
  • If paid with alternate payment (i.e., Apple Pay, Samsung Pay), a refund will be issued with a store card
  • If paid with gift card, a refund will be issued with a store card
  • If exchanging a product, any positive balance will be refunded in original form of tender.
  • Store cards cannot be redeemed for cash.