PRICE MATCH GUARANTEE WE WON’T BE BEAT ON PRICE!
We’ll match the product prices of key online and local competitors.
- At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by the following major online retailers: Chewy.com, PetSmart.com, & Petco.com.
- Our Price Match Guarantee covers new items (excludes clearance & open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
Our Price Match Guarantee does not cover:
- The online prices of retailers not listed in the Special Considerations section.
- Products shipped from or sold by third-party sellers on websites.
- Pricing only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership programs and government exchange store offers.
- Competitor offers including service prices (grooming, bathing, boarding, etc.), pre-order offers, trade-in offers, and special daily or hourly sales.
- Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items, Point of Sale Activation cards, voice-only deals, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Pawsitively Purrfect or a competitor.
Frequently Asked Questions
How do I request a price match in your store?
When making a purchase, please talk to our Front Desk Team Member to proceed with your price match request. Please tell our Team Member about the lower price that is still in effect and where it is located, and our associates will review and verify the price match request on the spot. The lower price must be verified before it can be processed.
What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product and is located in the same market area (within a 25-mile radius) of our store.
How do I provide proof of a lower price?
The best way to show proof of a competitors lower price is to bring in the competitor’s current ad or notify us of the website address of the designated online retailer. We may call the competitor’s retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.
Do you match the prices of a Warehouse club?
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match is only available in a Pawsitively Purrfect store (not via phone or chat) and must be a live offer (not a screenshot).
Does Pawsitively Purrfect match the price if it results in the price being below Pawsitively Purrfect's cost on a product?
Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, we do not match competitors’ service prices. This includes, but is not limited to, services such as pick up, delivery, grooming, bathing, and boarding services.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Pawsitively Purrfect has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Does Pawsitively Purrfect price match (free gift with purchase) offers?
No. Pawsitively Purrfect does not price match “free gift with purchase” orders. This includes free gift card with purchase offers.
Does Pawsitively Purrfect match competitors’ trade-in value and offers on trade-in products?
No. Pawsitively Purrfect does not match our competitors’ trade-in value and offers on trade-in products.
How does the Price Match Guarantee apply to coupons?
Pawsitively Purrfect does not match competitors’ coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Pawsitively Purrfect does not allow a coupon to be used on a product that has a price match.
How does the Price Match Guarantee apply to sales tax?
Pawsitively Purrfect matches the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
How does your price match policy apply to special-orders?
If the price of a special-order item drops at the time of shipment, you will automatically be charged the lower price. Your credit card will not be charged until your item has been shipped.
Pawsitively Purrfect may amend these terms at any time.
Effective Date: January 1, 2019