NEW CLIENTS FOR PAWSITIVELY PURRFECT
RECOMMENDATION TO MAKE CHECK IN FASTER & EASIER
Whether your a new pet parent or just new to our salon, we understand the translation of what you want can become difficult. As every groomer is different and use similar terms but can meet a world of different options, the checklist below will help you be as informed and ready to answer our general intake questions. We want you to get the Grooming style you want and we want to make the process as quick as possible so you can get back to your day, so look over the below to help make your check in go faster.
✓ Bring previous grooming notes
If at all possible, if on good terms leaving, ask your previous groomer what blade lengths they used and their general notes
✓ Find a photo after a previous grooming that you liked
Photos are not 100% accurate but gives us a great starting point, just know the lengths may vary as photos can be deceiving *also note the photos must be of your pet*
✓ Be prepared to answer questions
Summer cuts, teddy bear cuts, and puppy cuts are not universal styles, so we will ask specific questions regarding current length, head shape, and more about tail/ears.
✓ Download and complete Intake Packet before check in
Click the link below or Click Here, to download and print our Intake Packet.
✓ Download and complete the Senior Pet Release, if you have an elderly pet
Click the link below or Click Here, to download and print our Senior Pet Release.
✓ Download and complete the Matted Pet Release, if you have an matted pet
Click the link below or Click Here, to download and print our Matted Pet Release, please note the Pre-Assessment selections will be done upon check in.
✓ Have vaccination records set prior & double check before hand
You can fax all records to (615)864-7278, email to email@example.com, or bring in the day of. Just make sure all records have pet’s name, your name, and vaccinations are current.
✓ Intake Packet – Click Here
This is a complete packet of all basic information needed, please note the Pet Profile will have to be do for each pet
✓ Pet Profile – Click Here
This is only for extra pets you may have, our basic packet does already include this document for one pet.
✓ Senior Pet Release – Click Here
This document is for any pet over the age of 10 years old that’s health is declining.
✓ Matted Pet Release – Click Here
This document is for any pet that has any matting so bad that it will require shaving.
Frequently Asked Questions
Do you require vaccinations?
Yes, we do require all grooming clients have up-to-date vaccinations on Rabies as required by the state of Tennessee. Exception only valid when released by a licensed veterinarian due to age or health concerns. All other required vaccinations are listed below:
Dogs – DHPP & Bordetella(within last 6 months) *Recommended for Grooming – but Required for Boarding*
Cats – FVRCP *Required for Grooming & Boarding*
Can I watch as my pet is being groomed?
No, pet parents are not allowed into the grooming area due to insurance restriction. For the safety of you and your pet we restrict parents from watching due to possible hazards from potentially aggressive animals.
How long will my pets grooming/bathing take?
Our average turn around range from 2 to 6 hours and will depend on multiple factors. Although our averages are accurate most of the time, they are not a guarantee, as unpredictable situations can arise from your pets behavior to everyday problems that can put us behind. You can always call throughout the process to check on the status and estimated completion time.
Why did my pet take longer than expected?
As we work in order of appointments any pet including yours can have a bad day and be difficult, in which case we will take extra time to work with and ensure to maintain trust. But the most common factor that 8 out of 10 times affects pets completion times is the drying process. We do hand dry, with a high Velocity drier, each pet every time straight through but if they don’t like the drier we will give multiple breaks to ensure we don’t lose their trust. These breaks always lead to a longer turn around time.
Do you have breed restrictions on your Grooming & Spa Services?
No, we do not label a breed as aggressive or restrict them from any Grooming or Spa Services. Our grooming team is experienced with all breeds and styles, as well as trained to work with the more difficult pets. As we only reserve the right to refuse service to an aggressive or unpredictable pet, that we have given multiple attempts with no good forward progress.
Do you accept walk-in appointments for Grooms & Spa Baths?
No, we do not offer walk-in appointments as we generally book up to a week in advance for Grooming & Spa Services, so those services are by appointment only.
Am I able to drop off my pet early for their appointment?
Yes, we allow drop off as early as 9:00am Tuesday through Saturday. Please note that our lobby does not open before 9:00am so if you arrive any earlier you will be waiting.
How long can I leave my pets there after completion?
Upon completion of your pets service one of our Team Members will contact you via your main contact number. We will provide an estimated closing time for that day, as we have a small family staff with children so our closing hours will vary from day to day, you will have until closing that day to pick up your pet. If we can not get in touch with you after multiple attempts and your pet is left past closing, we will give your pet water, a walk, and board them for the night at the rate of $40/night per pet.
Does my pet have to be kenneled?
We kennel all grooming and spa pets, while keeping families together if preferred. Any pet’s seen roaming behind our receptionist desk are owners and staff members personal pets.
Do you offer multi-pet discounts or any discount programs?
We currently do not offer any multi-pet discounts for Grooming or Spa Services. We do however offer a wide variety of discounts for Grooming & Spa Services only:
Get 10% OFF your pets first Grooming or Spa Service
Get 10% OFF your pets Grooming or Spa Service if returning within 4 weeks of last service
Get 20% OFF your pets Grooming or Spa Service if returning within 2 weeks of last service
Get 30% OFF your pets Grooming or Spa Service if returning within 1 week of last service
Get 15% OFF your pets Grooming or Spa Service for Active/Veteran Military, First Responders, Service Animals, and Senior Citizens